If you purchased a subscription using an Apple device or iTunes, Apple requires that you cancel your subscription through the Apple App Store on your Apple device, or through iTunes on your computer.
To cancel your subscription, please turn off the automatic renewal of your subscription through the Apple App Store or iTunes by following the instructions below. After the automatic renewal of your subscription is turned off, you will not be billed for any further subscription renewals, but you will continue to receive access to your subscription until your current subscription period expires. If you would like to deactivate or remove your account from the Zoosk service after turning off the automatic renewal of your subscription, please visit the How do I deactivate or remove my account from the Zoosk service? FAQ for instructions.
(Also, note that this process is determined by Apple and these instructions could change from time to time. We recommend reviewing Apple’s help page for the most up to date instructions):
To cancel the automatic renewal on your iPhone, iPad or iPod from the App Store please follow the steps listed below:
- Launch App Store on your Apple device
- Tap on your account icon in the upper right corner of the App Store menu
- Tap on your name and email address
- From the Account Settings page scroll down and tap "Subscriptions"
- Choose your Zoosk Subscription ( if required)
- Tap "Cancel Subscription" next, tap "Confirm" on the "Confirm Cancellation" pop up.
To cancel your iTunes Subscription on a Mac or a PC, or to cancel on iOS 10, please follow the instructions at the following link:
Please note that after you turn off automatic renewal, the Zoosk iOS app will not reflect the cancellation until your subscription expires. If the iTunes App Subscription page shows that your subscription is turned off, then your subscription will not renew.
If you have any questions or need help canceling your subscription and turning off auto-renewal from the App Store or iTunes, contact Apple Customer Support.
For answers to additional questions or assistance, contact Zoosk Customer Support.