If you're having trouble using the Zoosk site or app, many issues can be resolved with a few simple troubleshooting steps. Follow the instructions below based on the device you're using.
If you're using Zoosk on the web
- Clear your cache and cookies.
Browsers store data to help websites load faster, but outdated information can sometimes cause errors. Clearing your cache and cookies may resolve the issue. - Update your browser.
Using the latest version of your browser helps improve security and site performance. - Try a different browser.
If the issue continues, try using another browser, such as Chrome, Firefox, Safari, or Microsoft Edge. This can help determine whether the issue is browser-related. - Turn off your VPN.
A VPN may sometimes interfere with the site. Try turning it off, wait about 5 minutes, and then try using Zoosk again.
If you're using the Zoosk app
- Log out and log back in.
This refreshes your account information, including new messages and member updates. - Uninstall and reinstall the app.
This helps ensure you're using the most recent version of the app. - Restart your device.
Turn your mobile device off and back on. A quick restart can often resolve temporary issues. - Turn off your VPN.
A VPN may sometimes interfere with the app. Try turning it off, wait about 5 minutes, and then open Zoosk again.
Still having trouble?
If these steps don't resolve the issue, please contact our Support team for additional help.