If you purchased a subscription using an Apple device or Itunes, Apple requires customers to cancel subscriptions through the App Store.
You can also watch a video tutorial about how to cancel your subscription on your Apple Device
To cancel your subscription renewal on your iPhone, iPad or iPod, please follow these steps:
If you are reading this on iOS device please click this link to manage your subscription
- Open Settings on your Apple device
- Scroll down to iTunes & App Store
- Tap on your Apple ID/email address
- Tap View Apple ID, then enter your Touch ID or password
- From the Account Settings page, scroll down and tap "Subscriptions"
- Choose your Zoosk subscription
- Tap "Cancel Subscription." Next, tap "Confirm" on the "Confirm Cancellation" pop up.
To cancel your subscription on a Mac or PC, please follow the instructions at the following link:
https://support.apple.com/en-us/HT202039
Once you cancel, your subscription will expire at the end of your billing cycle. Your settings in the Zoosk app may state that your subscription status is renewing until the subscription expires. This is because Apple doesn’t notify Zoosk of the cancellation until your paid time expires. As long as your iTunes settings state that your subscription is canceled, it won’t renew
After the automatic renewal of your subscription is turned off you will continue to receive access to your subscription until your current subscription period expires. If you would like to deactivate or remove your account from the Zoosk service after turning off the automatic renewal of your subscription, please visit the How do I deactivate or remove my account from Zoosk? FAQ for instructions.
If you have any questions or need help canceling your subscription and turning off auto-renewal from the App Store or iTunes, contact Apple Customer Support.
For answers to additional questions or assistance, contact Zoosk Customer Support.